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all i want to do is change the OS on the netbook i ordered 2 days ago, which doesnt have a ship date for over a month (brand new model)
first i try the web, no ability to change/cancel
then i try email - 3 emails to tech support over 3 days ends in “you have to call the sales department monday, after 8am CDT)” cmon… central time?
5 minutes i get to someone who says “you need to cancel the order then redo, transfer you to the modifications department”
18 minutes on hold with the “modifications department”, they try to change it and Ubuntu Linux not available on their system (I am looking at it on the web)
I cancel order and re-do it on the web in about 90 seconds.
DELL YOU FAIL! i want my half-hour back
